Privacy policy

Last updated: December 6, 2025

Skin Profile operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a personalized shopping experience (the “Services”). Skin Profile is powered by Shopify, which enables us to provide you with the Services. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction through the Services, or otherwise interact with us. If there is a conflict between this Privacy Policy and our Terms of Service, this Privacy Policy will govern with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information described in it.

The term “personal information” refers to information that identifies or can reasonably be linked to you or another individual. Personal information does not include anonymously aggregated or de-identified information that cannot be linked to you. Depending on how you use the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of information:

• Contact information, including your name, address, billing address, shipping address, phone number, and email address.
  
• Financial information , including credit card, debit card and account numbers, payment card details, account details, transaction information, payment method, payment confirmation and other payment information.
  
• Account information , including username, password, security questions, preferences, and settings.
  
• Transaction information , including items viewed, items added to cart, items added to wishlist, items purchased, returned, exchanged or cancelled, and previous transactions.
  
• Communication with us , including information you provide, for example, in customer support requests.
  
• Device information , including information about your device, browser or network connection, IP address, and other unique identifiers.
  
• Usage information about how you interact with the Services, including how and when you browse the Services.

We may collect personal information:

• Directly from you , for example, when you create an account, use the Services, contact us, or otherwise provide information;
• Automatically through the Services and your device , including through cookies and similar technologies;
• From our service providers who process personal information on our behalf;
• From partners or other third parties.

Depending on how you use the Services, we may use your personal information for the following purposes:

• 
  Providing, personalizing, and improving our services. We use your information to fulfill our contractual obligations, process payments, fulfill orders, remember your preferences, send account notifications, process purchases, returns, exchanges, and other transactions, arrange delivery, enable review posting, and provide a personalized shopping experience.
• Marketing and advertising. We use your information for marketing purposes - to send advertisements and offers by email, SMS or post, as well as to display online advertisements, including those based on your activity.
• Security and fraud prevention: Your information is used to authenticate accounts, ensure secure payments, detect and prevent fraudulent or illegal activity, protect services, and public safety.
  Communicating with you. We use your information for customer support and effective collaboration.
• Legal reasons: We may process your personal information to comply with the law, respond to law enforcement requests, investigate violations, or participate in legal proceedings.

We may disclose your personal information:

• Shopify and other service providers (e.g., IT management, payment processing, data analytics, shipping).
  
• Business and marketing partners who provide marketing services or will display advertisements.
  
• To third parties at your direction or consent (e.g., for delivery, social media integrations).
  
• To our affiliated companies.
  
• In the context of business transactions (e.g. merger, insolvency), as well as due to legal obligations.

The Services are hosted by Shopify, which will collect and process your information, including to provide enhanced features. Shopify is a separate data controller for certain aspects of data processing. For your rights and use of your information, see the Shopify Privacy Policy and Shopify Privacy Portal.

The Services may contain links to third-party websites. We are not responsible for their privacy or security practices. Information you post on public or semi-public websites (including social networks) may be visible to other users.

The Services are not intended for children, and we do not knowingly collect information from minors. If you are a parent or guardian and believe that a child has provided us with their data, please contact us to delete it. We are not currently aware of any “sharing” or “selling” personal information from minors under the age of 16.

We cannot guarantee absolute security. The information you send may not be protected during transmission. We recommend that you do not send confidential information over unsecured channels.

The duration of data retention depends on the need to maintain an account, provide services, comply with laws, or resolve disputes.

Depending on where you live, you may have the right to:

• Right of access – to request a copy of your personal data.
• Right to erasure – request that your personal information be erased.
• Right to rectification – to correct inaccurate data.
• Data portability – to receive or transfer your data to a third party.
• Notification Management – ​​Opt out of marketing messages.

EEA/UK residents have additional rights:

• Object to or restrict processing .
• Withdraw consent for further processing.

We may need to verify your identity. You can also authorize a representative.

If you have any complaints about the processing of your personal data, please contact us. You may have the right to lodge a complaint with a data protection authority.

Your information may be transferred to countries outside your country of residence. Where data is transferred to countries outside the EEA or the UK, we use recognised transfer mechanisms, such as the EU Standard Contractual Clauses.

We may update this policy from time to time. Changes will be posted, indicating the date of the update, and, where appropriate, notice will be provided.

If you have any questions about this Privacy Policy or would like to exercise your rights, please write or call us:

• SIA "PIECAS DIENAS"
• +371 26444554
• skin@skinprofile.lv
• Krišjāņa Barona Street 4 – 24
• Sigulda county, Sigulda, LV-2150

We are the controller of your personal data under applicable data protection laws.